Frequently asked questions.
Q1: Where is your company?
A: We are located in China, all our packages are shipped from China also.
Q2: How long does the shipping take?
A: Normally, the shipping for lighter takes around 15-30 days, depends on your location; and the shipping time for parts, tools, and other gadgets is much faster, it usually takes around 10-15 days.
However, if your order encountered the peak season, the shipping time might be longer.
Q3: What if my item gets lost?
A: If the package is lost on the way, we can either resend you a new package or refund your payment.
Q4: What if I do not like the item?
A: It's OK, you can return it to us, we will refund your payment after we receive the item. But please note, the shipping cost for sending back the item is on your end.
Q5: What if the item has defected?
A: If this happened, we can either send you a new package or refund your payment.
Q6: I can't find what I need on your website, can you help me sourcing?
A: Yes, we can help you find what you need. If you can not find what you need on our website, please send us an email with some images, we will try to help you find it. Our email address is: firstname.lastname@example.org
Q7: I'd like to purchase some of your products in bulk, is there a better price?
A: Yes, we do accept wholesale orders, please feel free to contact us for the wholesale price. To get a specified quotation, please send us an email with the products you need, and quantities, we will response within 24 hours.
Q8: Does the lighter contains fuel?
A: No, to comply with shipping regulations, all lighters are shipped empty, without fuel in it.
Q9: Where can I get the fuel?
A: You can find it in local store easily.